Introduction WeConnet.chat approached Leo Coders with the requirement of developing a Chatbot SaaS Application and a Mobile Application for Agents. The goal was to create a robust platform that leveraged React and Websocket technology to provide seamless communication between users and the chatbot. The project involved a dedicated team of six members and presented challenges such as smooth Websocket integration, developing a global script compatible with various websites, and creating a custom chatbot with 21 different types of components. The application was divided into two parts, Raibu and Kawai. This case study outlines Leo Coders' approach to successfully delivering the project.

Clients Requirements WeConnet.chat outlined the following requirements for their Chatbot SaaS Application and Mobile Application:

  1. Chatbot SaaS Application: A robust platform allowing users to deploy and manage chatbots.
  2. Mobile Application for Agents: A mobile application that enables agents to interact with customers through the chatbot.
  3. Technology Stack: Utilization of React and Websocket for real-time communication and an enhanced user experience.
  4. Smooth Websocket Integration: Ensuring seamless integration of Websocket technology to facilitate uninterrupted communication between users and the chatbot.
  5. Global Script Development: Creating a global script that is compatible with various types of websites and easy to install.
  6. Custom Chatbot with 21 Components: Designing and implementing a chatbot that incorporates 21 different types of components to enhance its functionality and versatility.

Development Process Leo Coders followed a systematic development process to meet WeConnet.chat's requirements:

  1. Technology Selection Based on the client's requirements, Leo Coders chose React for building the user interfaces of the Chatbot SaaS Application and the Mobile Application for Agents. The team selected Websocket technology to enable real-time communication between users and the chatbot, ensuring a seamless and responsive user experience.
  2. Websocket Integration Leo Coders meticulously integrated Websocket technology into the application, ensuring smooth communication flow between users and the chatbot. The team implemented error handling mechanisms and optimized the performance of the Websocket connection to provide a reliable and efficient communication channel.
  3. Global Script Development To meet the requirement of a global script compatible with various websites, Leo Coders developed a flexible and easily installable script. The team ensured that the script could be seamlessly integrated into different types of websites, providing consistent chatbot functionality and user experience across multiple platforms.
  4. Custom Chatbot Development Leo Coders designed and implemented a custom chatbot that incorporated 21 different types of components. The team developed these components to enhance the chatbot's capabilities, allowing it to handle a wide range of user queries, provide personalized responses, and facilitate smooth customer-agent interactions.

Project Timeline and Team Composition The project was completed within the specified timeline, utilizing the expertise of a dedicated team consisting of frontend and backend developers, UI/UX designers, and quality assurance testers. Regular communication and collaboration with WeConnet.chat ensured iterative feedback loops, timely updates, and successful project delivery.

Conclusion Leo Coders successfully developed the Chatbot SaaS Application and the Mobile Application for Agents for WeConnet.chat. By leveraging React and Websocket technology, the applications provided a seamless and interactive user experience. The integration of Websocket technology facilitated uninterrupted communication between users and the chatbot, ensuring efficient customer-agent interactions. The development of a global script enabled easy installation across various websites, while the custom chatbot with 21 different components enhanced its versatility and functionality. Overall, Leo Coders delivered a robust and user-friendly solution that met WeConnet.chat's requirements, empowering them to provide exceptional chatbot services to their customers.